Privacy Policy

This Privacy Policy explains how Artistry Prints processes personal data when users visit fishscenehawkuncle.click, make an inquiry, upload files, arrange a consultation, or place a print order. It applies to our photo and art printing services in South Africa and should be read together with any service-specific instructions given during the order process.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

How We Use Data

We use personal data to respond to inquiries, review uploaded files, assess resolution and print suitability, discuss size and paper options, prepare test print quotes, manage approvals, produce orders, arrange collection, process payments, send status updates, maintain records, secure our systems, and comply with legal duties. Where needed, we also use data to handle service issues and improve the reliability of our operations.

Processing is limited to purposes connected with the studio relationship and website operation.

Service Providers

We may share personal data with service providers that support website hosting, file handling, communications, payment processing, and related administrative functions. These parties are expected to use the information only for the services they provide to us and to apply appropriate confidentiality and security measures.

Operational partners receive only the information needed for their role.

Legal Disclosure

We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, enforce our rights, protect our operations, or respond to lawful requests. We may also share information where necessary to establish, exercise, or defend legal claims.

Disclosure may be required where law, regulation, or a lawful request applies.

User Rights

Your Rights

Subject to legal limits, users may request access to their personal data, correction of inaccurate information, deletion in appropriate cases, or objection to certain processing. Where processing is based on consent, that consent may be withdrawn for future processing, but this does not affect prior lawful processing.

Available rights may vary depending on the nature of the data and the applicable law.

Requests

How to Make a Request

To protect privacy and prevent unauthorised disclosure, we may ask for information needed to verify a request before acting on it. We will review each request and respond within a reasonable period, taking into account the nature of the request and any legal obligations that apply.

Requests are handled after reasonable verification of identity and scope.

Data Retention

We keep personal data only for as long as needed to manage inquiries, complete print services, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we take reasonable steps to delete it, anonymise it, or otherwise remove it from active use.

Retention depends on the reason the data was collected and any legal recordkeeping duties.

Policy Updates

When we update this policy, we will post the revised version on the website and may provide additional notice where a change is material. The date of the latest revision should be read together with the version then in force.

We may revise this policy to reflect operational, legal, or technical changes.

Data We Collect

We may collect contact details, order and inquiry information, uploaded image files, print specifications, consultation notes, payment-related records, and technical data such as device, browser, and usage information. Where users submit artwork or files for printing, we also process the content of those files to the extent needed to review, prepare, and produce the requested print work.

The categories of data collected depend on how users interact with the studio and website.

How We Collect Data

We receive personal data from image print inquiries, file uploads, email correspondence, consultation appointments, test print requests, and collection or order arrangements. We also collect limited information through website operation, including log data, cookie data, and similar technical records created when the site is used.

Most information is provided directly by users, while some technical data is generated automatically.

Types of Cookies

We may use essential cookies needed for security and core site functions, preference cookies that remember settings, and performance cookies that help us understand how the site is used. Some cookies are session-based and expire when the browser closes, while others remain on the device for a limited period.

Cookie categories are used for distinct operational purposes and may last for different periods.

Cookie Controls

We use cookies and similar technologies for site operation, preference storage, and basic analytics or performance functions where enabled. Users can usually block or delete cookies through browser settings, but some site features may not function properly if cookies are disabled.

Browser settings and consent tools may be used to limit non-essential cookies.

Email address

info@fishscenehawkuncle.click

Telephone

+27 71 956 6822

Postal address

4 Ngxoxo Street, KwaMagxaki, Ibhayi, 6201

Privacy enquiries

Use the contact details below for questions about this policy or the handling of personal data.